Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information when you:

• Fill out enquiry forms on our website
• Contact us via email, phone, or WhatsApp
• Subscribe to our services
• Engage with us on social media

This information may include:

• Name and contact details (email, phone number)
• Business name and industry
• Project requirements and preferences
• Payment information (processed securely through third-party providers)
• Communication history and preferences

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide website design and development services
• Communication: To respond to enquiries and provide customer support
• Project Management: To manage and deliver your website projects
• Marketing: To send relevant updates about our services (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Website Improvement: To analyse website usage and improve user experience
• Payment Processing: To process payments and prevent fraud

3. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary for performing our services
• Consent: Where you have given clear consent for marketing communications
• Legitimate Interests: For business operations, fraud prevention, and website analytics
• Legal Obligation: To comply with tax, accounting, and other legal requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Trusted third parties who assist in delivering our services (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third-party service providers are contractually bound to protect your information and use it only for specified purposes.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our relationship
• Comply with legal obligations (typically 6-7 years for business records)
• Resolve disputes and enforce agreements
• Improve our services and website functionality

Marketing communications data is retained until you unsubscribe or withdraw consent.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at info@tradepagepro.co.uk

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality and security
• Analyse website traffic and user behaviour
• Improve user experience and website performance
• Deliver relevant advertising (with consent)

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL encryption for data transmission
• Secure hosting and regular security updates
• Access controls and staff training
• Regular security assessments
• Secure payment processing through certified providers

9. International Data Transfers

Some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the UK authorities.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe we have not handled your personal data in accordance with this policy or data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):